Privacy Policy

Our contact details 

Name: Herefordshire Council
Address: Plough Lane, Hereford HR4 0LE
Phone Number: 01432 260000

The type of personal information we collect 

We currently collect and process the following information:

  • Personal information if you complete an online form. The information you provide on online forms will only be used to provide you with services you request from the council by using the site.
  • Site usage information from log files and web analytics applications. Internal reports compiled from this data help us to identify and improve key site areas and to monitor take up of services accessed through the website. It does not contain personal information.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Under the UK General Data Protection Regulation (UK GDPR), the legal basis for processing your data is to enable the council to fulfil its obligations to provide you with services and information about those services, and to improve its process for doing so.

We use the information that you have given us in order to direct your recruitment query to the appropriate team, hiring manager or third party.  

We may share this information with Hoople Ltd. 

Your consent: You are able to remove your consent at any time. You can do this by contacting Herefordshire Council using the contact form available on the website. 

How we store your personal information 

Your information is securely stored. 

We keep contact details submitted via the ‘Contact Us’ webpage for 2 years after resolution of correspondence. We will then dispose your information by destroy/ delete and archive using Microsoft Outlook. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via our postal address; Herefordshire Council, Plough Lane, Hereford HR4 0LE if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via the contact us page on the Herefordshire Council website. 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: