Our Leadership Team
With our permanent leadership team now taking shape, we are moving towards having the right leadership capacity and skills to take us through our improvement journey.

Hilary Hall
Corporate Director, Community Wellbeing
I’m the Corporate Director for Community Wellbeing and hold the statutory Director of Adult Social Services function. I’m a proud Herefordian! I was born here and lived and worked in the county before moving away for work for a number of years. I returned to the county and the council in June 2022 and it’s great to be back.
Outside of work, I spend my time gardening, walking, going to the theatre and spending time with my two adorable cats!

Hayley Doyle
Service Director, All Age Commissioning
I am the Service Director for All Age Commissioning, I joined Herefordshire Council in January 2023. I have significant experience of working within Local Authority settings to design and deliver services across a whole system. I am passionate about co-production; ensuring residents and stakeholders are engaged to ensure commissioned services are well designed, provide value for money and offer seamless quality services to residents. I am a collaborative leader and have experience of designing and implementing commissioning strategies across a range of areas including Children and Young Peoples Services, Education, Public Health and Adult Social Care. I am excited about the opportunities and challenges ahead for Herefordshire in transforming commissioned services and the development of an All Age Commissioning Strategy.
A good work life balance is important to maintain wellbeing and resilience, Herefordshire Councils approach to agile and flexible working supports staff to maintain this. Outside of work I enjoy spending time with family and long walks in the fresh air with my Staffy.

Zakia Loughead
Service Director, Adult Social Care & Housing
I joined the team in Herefordshire in November 2024 and I have enjoyed every day! I have found Herefordshire to be a beautiful place with both rural scenic places and open spaces and then cute towns and centre. Being a city girl I have liked the drive into a quieter environment and meeting new people. Herefordshire Council has some amazing people and everyone has been super friendly and welcoming towards me. We have lots to do in adult social care and housing in Herefordshire and I am pleased to be working with so many skilled people who bring our social work and social care values to life.
I am a social worker by background and have thirty years plus experience of working in adult social care. I worked for 26 years in the largest authority where I am born and bred Brummie. This has grounded me in all aspects of adult social work and working with health colleagues, commissioning colleagues, the independent sector and other agencies such as the police in my safeguarding adults work – as well working with people who use our services and carers. I had a further 4 years stint in senior leadership at North Northamptonshire Council and took on management of the provider services where we provided direct delivery of services to people who had care and support needs. I also managed some of our statutory services such as the Deprivation of Liberty and Approved Mental Health Practitioners.
I am keen to support the council on its improvement journey so we deliver the best outcomes for our communities. I am a carer myself for my father and brother and I feel this experience has grounded me further in ensuring we also support our carers as much as we can too. I am interested in how we can advance our use and knowledge of TEC solutions in adult social care and housing so we are leading in practice innovations.
In my spare time I am at the side-lines of my sons under 11’s football team or having walks with our new puppy King Charles Spaniel, Bud who has brought us great joy as a family.
