People Values

Our values are what we represent as a council and our behaviours are how we act to get things done to reach our potential.

Herefordshire Council’s culture

Our values are what we represent as a council and our behaviours are how we act to get things don here to reach our potential.

Our Values

  • People
    Treating people fairly, with compassion, respect and dignity.
  • Excellence
    Striving for excellence, and the appropriate quality of service, care and life in Herefordshire.
  • Openness
    Being open, transparent and accountable.
  • Partnership
    Working in partnership and with all our diverse communities.
  • Listening
    Actively listening to, understanding and taking into account people’s views and needs.
  • Environment
    Protecting and promoting our outstanding natural environment and heritage for the benefit of all.

Our Behaviours

  • People Focus
    Developing and implementing processes that work for our businesses and residents.
  • Personal Responsibility
    Taking personal responsibility for our own development and for our personal performance.
  • Focus on Outcomes
    Focusing on what we are achieving not where and when we are working.
  • Transparent and Accountable
    Our decision making is seen as transparent and shows clear accountability.
  • Busting Boundaries
    Working together across the organisation to deliver the best possible outcomes for residents.
  • Performance Balance
    Holding one another to account for what we do and how we do it, balancing support and challenge.
  • Valuing Difference
    Treating one another with respect – recognising and valuing differences.
  • Fixing Things
    Looking to continuously improve and making changes as a result

“I have worked for Herefordshire council in my current role for two years. I started during lockdown which meant that everybody was working from home. Despite this, I had a thorough induction with my manager and it was ensured that I had the contact details for my colleagues. During my induction, the main responsibilities of my role were discussed as well as ensuring that I had colleagues to shadow so that I could learn my new role from experienced members of the team.
From the time I started I had two weekly supervisions with my manager which then changed to monthly once they felt that this was appropriate, this decision was made by my manager after having a discussion with me.

Ever since I have started I have felt a valued member of the team by both colleagues and the team managers. I also have a very supportive manager who I know that if I have any worries or any discussions need to be had, she will be available for these to happen and will professionally challenge decisions as well as support them.

As well as having a manager for support I also have my colleagues within the team who I know that I can turn to if I need to and they will offer advice or support if needed.

Early Help Support Worker, Children and Young People

Be part of the change

If you want to make a difference, passionate about delivering… we would love to hear from you